Fair Returns.
No Runaround.
We want you to love your Yogibo. If something's not right, here's exactly how to make it right — clearly, with no surprises.
How to Return
Your Refund
Your refund will be the original product price, minus any applicable restocking fee. We do not refund the original shipping charge.
| Item Condition | Restocking Fee | What You Receive |
|---|---|---|
| Like-new, resellable, original packaging | None | Full product price refunded |
| Used, missing packaging, or not resellable | Up to 25% | Product price minus restocking fee |
| Damaged due to improper packaging | Case-by-case | Partial or no refund may apply |
Before You Ship
We reserve the right to refuse returns that don't meet our policy. Here's what to know before you send anything back:
No unauthorized returns. Any package sent without an RMA number will be refused at our warehouse. You'll be responsible for carrier charges in both directions.
In-store returns don't need an email first. If you're returning to a Yogibo retail location, you can walk in — no prior authorization needed.
Check your item before boxing it up. Once it's shipped back, condition at arrival determines your refund. We can't credit damage that occurred during return transit.
If Yogibo delivered your order by truck, you're responsible for arranging and paying return shipping back to us.
Exchanges
The easiest way to exchange is to return your item for a refund and place a new order. This way you get your new color or size faster — no waiting for us to process the swap first.
For help selecting the right replacement, email us at cs@yogibo.com or call (877) 964-4266, Monday – Friday, 9am – 5pm ET. We're happy to make a recommendation.